All products are shipped via the post office - either USPS or Canada Post. We no longer ship via courier.
WHERE DO YOU WISH TO SHIP?:
Items on this website are shipped to Canada only.
For USA delivery, please visit: Elves' Best USA or Christmas Crackers Online
We ship holiday crackers outside the USA & Canada up to the end of October only. Please EMAIL us if you wish to ship to the UK, Europe, Australia, etc. Shipping outside of Canada or the USA may generate customs and VAT taxes. These are NOT included in the cost of your order and will be applied and collected separately by your local Post Office at the time of delivery. (Please note: Our DIY Cracker Kits are shipped outside of North America year-round. As a rule of thumb, allow 3 or more weeks for delivery, depending on your shipping location.)
SHIPPING DURING THE BUSY HOLIDAY PERIOD:
All orders placed after October 1st will be shipped out between November 1st and December 10th. Please be aware that all crackers are filled to order and are entirely hand made. We require adequate time during this very busy season to ensure your crackers are the very best we can make!
SHIPPING - DIY CHRISTMAS CRACKER KITS:
We mail out DIY Kits via regular mail 3 times per week within Canada, the USA, Australia, the UK and Europe. Packages containing just snaps are mailed only within Canada.
SHIPPING DAMAGES / LOST PARCELS:
We make every effort to send your order in sturdy, well prepared cartons to ensure they arrive safely and in good condition.
If your package is damaged when it arrives - or hasn't arrived - please contact your local post office for assistance. If your package doesn't have a tracking number, please contact us as we photograph every shipping label going out that does not have attached tracking services and can email a copy to you to show your local post office.
We can't be held responsible for packages which are undeliverable due to incomplete/incorrect addresses or to gated communities where USPS or Canada Post have no access or for parcels not collected by the Buyer from their post office for any reason. No refunds will be issued for the cost of goods or postage for items returned to us as undeliverable or in damaged condition.
Please read carefully the product information listed for each item before placing your order. Because we fill the crackers to order, we are unable to accept returns for refund. If you are unsure about a product or it's contents, feel free to contact us to ask questions. We're here to help.
NEED MORE HELP:
Note if you have a question not covered in the notes below, please drop us an email.