All products are shipped via the post office - either USPS or Canada Post. We no longer ship via courier.
Please allow about 1 to 2 weeks for delivery. If you live in Hawaii, Yukon and the Northwest Territories may take a bit longer. Deliveries to Nunavut may take up to 4 weeks.
From December 19th through to September 17th, orders are shipped out on Tuesdays. After September 17th, we will be shipping 2 days a week - Tuesdays and Fridays.
SHIPPING DAMAGES / LOST PARCELS:
We make every effort to send your order in sturdy, well prepared cartons to ensure they arrive safely and in good condition. In nearly 20 years we have only had 2 boxes arrive in poor shape.
If your package is damaged when it arrives - or doesn't arrive at all - please contact your local post office for assistance. If your package doesn't have a tracking number, please contact us as we photograph every shipping label going out that does not have attached tracking services and can email a copy to you to show your local post office.
We can't be held responsible for packages which are undeliverable due to incomplete/incorrect addresses or to gated communities where USPS or Canada Post have no access or for parcels not collected by the Buyer from their post office for any reason. No refunds will be issued for the cost of goods or postage for items returned to us as undeliverable or in damaged condition.
Please read carefully the product information listed for each item before placing your order. Because we fill the crackers to order, we are unable to accept returns for refund. If you are unsure about a product or it's contents, feel free to contact us to ask questions. We're here to help.